We deeply value every customer and prioritize the swift delivery of your ordered home goods. Below is a detailed breakdown of your order journey, from payment to Thank you for shopping with Textilenesthome. We deeply value every customer and prioritize the swift delivery of your ordered home goods. This Shipping Policy explains order processing, eligible destinations, shipping methods, delivery times, rates, tracking, delays, and how to contact us.
1. Eligible Shipping Destinations
We currently ship to the following primary and secondary markets:
- United States — our primary market, including the 48 contiguous states, Alaska, Hawaii, and U.S. territories where carrier service is available
- United Kingdom
- Selected European Union countries
Availability depends on carrier coverage, product size and weight, local regulations, and import restrictions. Some home goods may not be available for certain destinations. We do not ship to sanctioned countries or regions, restricted parties, or destinations prohibited by law. If your destination is not available at checkout, please contact us before placing an order.
2. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
3. Processing Time
For all eligible destinations, processing typically takes 1–2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing may take longer.
During this time, our dedicated team meticulously prepares your home goods for shipment, ensuring each item is in perfect condition prior to dispatch.
4. Shipping Methods, Delivery Time, and Rates
We automatically select the most suitable shipping carrier based on your sales platform, item size and weight, and delivery address. Available shipping methods and final rates are shown at checkout.
| Shipping Method | Estimated Shipping Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–14 business days after dispatch | $6.99 USD flat** for orders under **$79 USD |
| Standard Shipping | 7–14 business days after dispatch | Free for orders of $79 USD or more |
Total Estimated Delivery Time:
Processing time + shipping time = 8–16 business days for all eligible destinations.
Important Notes:
- Business days exclude weekends and public holidays.
- Delivery estimates are not guaranteed and may vary due to carrier delays, customs, weather, or other factors.
- Remote destinations may require additional delivery time.
- The free shipping threshold is based on the merchandise subtotal after discounts, before taxes and other fees.
- Order charges cover product costs and shipping fees, if applicable.
- For eligible orders, customers are not responsible for import fees, duties, or VAT. If a carrier or customs authority requests payment, please contact us before paying so we can assist you.
- Any additional remote-area surcharges or expedited shipping costs will be displayed at checkout before you complete your purchase.
5. Logistics Matching and PO Boxes
Our system automatically selects optimal logistics based on the sales platform, item size and weight, and delivery address. If your address includes a PO Box, the system reviews compatibility with the chosen logistics provider. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information.
6. Tracking Your Order
After your order is dispatched, we email a shipping notification with a tracking number. Tracking updates typically appear within 72 hours after you receive this email.
You can use the “Track Order” feature on our website for detailed information. If no updates are visible after 72 hours, please contact us by email for assistance.
7. Causes of Delay
Tracking updates and delivery may be delayed due to force majeure or circumstances beyond our control, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, and similar events
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events
- Peak Season Challenges: Flight shortages, personnel shortages, or local logistical constraints
- Customs Processing: Inspection or clearance delays at international borders
We always do our best to minimize delays and will keep you informed whenever possible.
8. Contact Us
For shipping policy inquiries or order concerns, please contact us:
Textilenesthome
Address: 700 1st Ave NE, Suite 300, Cedar Falls, IA 50613 USA
Telephone: +1 4709078265
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)